Product Warranties
All Outdoortoys Battery Operated Ride-on Toys (“Ride-on”) come with a 6 months Limited Warranty, please see below for details of parts not covered by warranty (“Warranty”) which extends to the original retail purchaser only, proof of purchase will be required to validate any claim.
Please Note: Part or model specifications are subject to change without notice. You are required to keep the box the Ride-on was delivered in for the duration of the warranty, failure to do so may invalidate the Warranty.
By purchasing and using your new Battery Operated Ride-on Toy (“Ride-on”) you agree to be bound by the terms of this Warranty as set out below.
What the Warranty covers:
The Warranty does not cover and will be voided if:
- The Ride-on is used in a manner contrary to the instructions as stated in the Owner’s Manual included with the Ride-on.
- If the Ride-on is exported outside of the UK.
- If the Ride-on is incorrectly assembled.
- If the Ride-on is damaged due to incorrect use, misuse, accident or abuse.
- If the Ride-on is damaged due to alterations or modifications which have been made to the Ride-on or repairs performed by an unauthorized engineer.
- If the owner of the Ride-on has failed to perform regular, correct maintenance.
- If the Ride-on is rented or used for commercial purposes.
- The warranty does not cover normal wear and tear or any other causes not arising from defects in materials or workmanship.
The Warranty does not cover Batteries, Steering Wheels, cosmetic parts or any other components that wear with use as detailed below:
- Batteries are considered consumable products and also require regular maintenance in order to ensure good battery health, the battery is only covered if you have purchased specific battery warranty.
- Steering wheels are not covered as the steering wheel is often used to lift the Ride-on, an action they are not design for and we strongly advise against. We class damaged or broken steering wheels as normal wear and tear and as such they are not covered by the Warranty.
- Mirrors, Doors, Body plastics, Stickers>& Decals, Decorations& Accessories and Seats& Seat coverings are classed as cosmetic parts and are not considered as essential for the operation of the Ride-on.
- Unfortunately items made from moulded plastic may have slight mould irregularities such as small dents in the plastic or scratches, these are an unavoidable side effect of the manufacturing process and happen when the sheet plastic is being moulded into shape. These irregularities are purely cosmetic and do not affect the operation of the toy and as such are not considered a warranty issue.
- Components that wear with use including but not limited to tyres/wheels, wires, chains or belts.
In order to rectify any Warranty issues we will:
- Repair and replace parts covered by the Warranty as long as they are caused through manufacturing defect or fault of production which caused the product to malfunction, as well as repair of a fault of the material of the products construction which resulted in the product malfunctioning.
- In order to address Warranty issues we will issue parts that you will be responsible for fitting.
- If parts fail to correct the issue we will action a Service and Repair where we collect the Ride-on and bring it back to our workshop in order to correctly identify the fault and fix the Ride-on. If we are unable to fix the Ride-on after our technicians have investigated the issue and the fault is covered by the Warranty guidelines as stated above we will provide a replacement, if a replacement is not available we will issue store credit.
- In some instances we may invite you to locally source a repair the cost of which we will refund. This may be suggested in order to speed up the repair process or for your convenience.
In order to qualify for a refund of labour costs due to a locally sourced repair the repairs must have been agreed by ourselves beforehand. Any unauthorised repairs will not be eligible for refund, you must also produce a copy of the receipt for any agreed repairs which clearly shows the manufacturing defect, fault or fault of material to the product has been fixed.
We do not issue refunds for products outside of the 14 days refund period.
Outdoortoys will not be held liable for incidental or consequential loss, injury or damage, due directly or indirectly from use of the Ride-on product.
All Outdoortoys Petrol Operated Ride-on products (“Petrol Ride-on”) come with a 30 Days Parts only Limited Warranty (“Warranty”) which extends to the original retail purchaser only, proof of purchase will be required to validate any claim.
Please Note: Part or model specifications are subject to change without notice.
By purchasing and using your new Petrol Operated Ride-on (“Petrol Ride-on”) you agree to be bound by the terms of this Warranty as set out below. Furthermore by purchasing and using the Petrol Ride-on you are stating that you have a working knowledge of petrol engines and have the required skills needed in order to build and maintain this type of product.
As stated on the product page of the petrol ride-on a mechanically able person will be required to carry out the assembly and long term maintenance of this product. As with any petrol engine Petrol Ride-ons require consistent maintenance and you will be required to service the engine and fit parts to this product as usage requires. We strongly recommend that should you not have these skills or know a competent person who can help, you do not purchase these items. If you are worried you may not be able to maintain a petrol engine you should not purchase a Petrol Ride-on.
What the Warranty covers:
This Warranty only covers manufacturing defects in materials or workmanship which result in the Petrol Ride-on malfunctioning.
The Warranty is only valid if the Petrol Ride-on is used under normal conditions for its intended purposes by a person who is below the maximum weight as stated by the manufacturer, who properly fits the Petrol Ride-on and is capable of controlling it correctly.
The Warranty is also only valid if the assembly of the Petrol Ride-on was performed correctly, the Petrol Ride-on has not been modified in any way and has also been maintained correctly and any adjustments that are made are only done in accordance with those described in the owner’s manual provided with the Petrol Ride-on.
- The Warranty is only valid in the UK.
The Warranty does not cover and will be voided if:
- The Petrol Ride-on is used in a manner contrary to the instructions as stated in the Owner’s Manual included with the Petrol Ride-on.
- If the Petrol Ride-on is exported outside of the UK.
- If the Petrol Ride-on is incorrectly assembled.
- If the Petrol Ride-on is damaged due to incorrect use, misuse, accident or abuse.
- If the Petrol Ride-on is damaged due to alterations or modifications which have been made to the Petrol Ride-on or repairs performed by an unauthorized engineer.
- If the owner of the Petrol Ride-on has failed to perform regular, correct maintenance.
- If the Petrol Ride-on is rented or used for commercial purposes.
- The warranty does not cover normal wear and tear or any other causes not arising from manufacturing defects in materials or workmanship.
The Following (where applicable) are not covered by the warranty:
- Chains & Belts
- Fairings and bodywork (unless damaged during delivery. Photos required within 24 hours of receipt)
- Pull Starts
- Tyres, Wheels, valves and Inner Tubes
- Spark Plugs
- Any accidental damage or damage caused through neglect or normal Wear and Tear
- Damage caused by misuse
- Damage caused by lack of/insufficient maintenance
- Changes or modifications made to the item
- Stickers Decals, Decorations Accessories and Seats Seat coverings that are classed as cosmetic parts and other cosmetic damage which aren’t considered as essential for the operation of the Petrol Ride-on
In order to rectify any Warranty issues we will:
- Repair and replace parts covered by the Warranty as long as they are caused through manufacturing defect or fault of production which caused the product to malfunction, as well as repair of a fault of the material of the products construction which resulted in the product malfunctioning.
- In order to address Warranty issues we will issue parts that you will be responsible for fitting.
We do not issue refunds for products outside of the 14 days refund period, and any refunds within this period are only giving for unused items that are still in their original packaging.
Outdoortoys will not be held liable for incidental or consequential loss, injury or damage, due directly or indirectly from use of the Petrol Ride-on.
Razor warranty their products to be free of manufacturing defects for a period of 90 days, for electric powered products, from the date of purchase. This Limited Warranty does not cover normal wear and tear, wheel, or any damage, failure or loss caused by improper assembly, maintenance, storage or mis-use.
Razor’s Limited Warranty will be void if the product is ever:
• used in a manner other than for recreation or transportation;
• modified in any way;
• rented.
Razor is not liable for incidental or consequential loss or damage due directly or indirectly to the use of this product.
For your records, Razor recommend you save your original sales receipt with your Razor product manual and write the serial number directly on your product manual for reference.
All PolarPlay and Rebo Wooden Play Equipment including our Climbing
Frame ranges, Swing ranges, Playhouse ranges and Garden Toy ranges referred to as “PolarPlay and Rebo Wooden Play Equipment” from this point forward, come with a 12 months Limited Warranty. Please see below for details of parts not covered by the warranty which extends to the original retail purchaser only, proof of purchase will be required to validate any claim.
Please Note: Part or model specifications are subject to change without notice. Products made by Rebo have a 1-year warranty on Wood components (excluding accessories) and Metal fixings such as bolts, etc. PolarPlay products have a 1-year warranty on Metal fixings such as bolts, etc and a 1-year warranty on Wood components provided a suitable wood preservative is applied, failure to do so may invalidate the warranty. Accessories with wooden parts such as the Trapeze bars have a 1-year warranty provided a suitable wood preservative is applied and they are stored inside when not in use. There is a 1-year warranty on Plastic components such as the slides, swing seats, and other accessories. Please Note: The canvas part of nest and boat swings is exempt from the 12 months warranty as it can become damaged by the elements if stored incorrectly while not in use, due to this there is only a 6 month warranty on nest and boat swing accessories.
If you find that a part is missing, or parts are broken when delivered
please contact info@outdoortoys.com within 14 days with a list of parts.
By purchasing and using your new PolarPlay or Rebo Wooden Play Equipment
you agree to be bound by the terms of this Warranty as set out below.
What this Warranty covers:
The PolarPlay and Rebo Wooden Play Equipment warranty only covers defects in material or workmanship that cause your product to fail. Cracks in
the wood, warping or stains on the surface of the wood are not defects in the quality of the product. Please see the Additional Information section of
this warranty for more information.
The PolarPlay and Rebo Wooden Play Equipment Warranty is only valid if
your product is used under normal conditions for its intended purposes, a
suitable wood preservative is applied on delivery for PolarPlay Wooden Play Equipment
and annually for all PolarPlay and Rebo Wooden Play Equipment, and it is
installed on a suitable firm and level base.
The PolarPlay and Rebo Wooden Play Equipment Warranty is also only valid
if the assembly of your product was performed correctly, the product has not
been modified in any way and has also been maintained correctly and any
adjustments that are made are only done in accordance with those described in
the owner’s manual provided with the product. PDF versions of manuals are
available on request
Warranty is only valid in the country where the product was purchased.
This Warranty does not cover and will be voided if:
• The PolarPlay and Rebo Wooden Play Equipment is used in a manner contrary to the instructions as stated in the Owner’s Manual included with the PolarPlay and Rebo Wooden Play Equipment
• If the PolarPlay and Rebo Wooden Play Equipment is incorrectly assembled.
• If the PolarPlay and Rebo Wooden Play Equipment is damaged due to incorrect use, misuse, accident or
abuse.
• If the PolarPlay and Rebo Wooden Play Equipment is damaged due to alterations or modifications which have been made to the PolarPlay and Rebo Wooden Play Equipment.
• If the owner of the PolarPlay and Rebo Wooden Play Equipment has failed to perform regular, correct maintenance. Or in the case of PolarPlay Wooden Play Equipment failed to use a suitable wood preservative to protect the item as advised
• If the PolarPlay and Rebo Wooden Play Equipment is rented or used for commercial purposes.
• The warranty does not cover normal wear and tear or any other causes not arising from defects in materials or workmanship.
Misuse, High Winds, Fire Damage, Extreme Weather, Natural Disasters are not covered by the warranty
Additional Information:
Cracked wood or Green mottling are not warranty Issues
PolarPlay and Rebo Wooden Play Equipment are constructed from timber which is a natural product and may be affected by the environment and weather conditions it is exposed to much more than a man-made product would be. Cracks may appear in the surface of the wood which is perfectly natural for timber particularly in the summer, this does not affect the structural integrity of the timber or the safety of PolarPlay and Rebo Wooden Play Equipment. These cracks are rarely a sign of defects but simply the timber adapting to the fluctuations in the atmosphere and humidity of its environment. Cracks may expand and contract depending on the environmental conditions, this is perfectly natural.
To protect Rebo Wooden Play Equipment (excluding PolarPlay Wooden Products) the wooden components are pressure treated*. This safeguards Rebo Wooden Play Equipment against wood-destroying insects and fungi that can cause
soft-rot and increases the longevity of the products. A side effect of this
treatment process is green mottling which may become visible on the surface of the wood, this is perfectly natural and shows the wood has been treated. The
mottling is simply a reaction between the preservative wood treatment and the resin already present in the timber. It is recommended that additional wood
treatments are applied to the PolarPlay and Rebo Wooden Play Equipment on a
yearly basis to prolong their life. Additionally, accessories such as slides,
swing seats etc should be stored inside when not in use or during winter months
to protect them from adverse weather conditions which could cause metal or
plastic fatigue or in the case of canvas accessories the canvas to rot. Failure
to store accessories correctly during adverse weather conditions may invalidate
the warranty.
*PolarPlay Wooden Play Equipment is not pressure treated and we recommend that customers use a suitable wood preservative on delivery, it is also recommended that additional wood treatments are applied on a yearly basis to prolong the life of your product, failure to do so may invalidate your warranty.
In order to rectify any Warranty issues, we will:
• Replace parts covered by
the Warranty as long as they are caused through manufacturing defect or fault of production which caused the product to malfunction.
• In order to address Warranty issues, we will issue parts that you will be responsible for fitting even if you had purchased the installation service.
We do not issue refunds for products outside of the 14 days refund period.
Outdoor Toys will not be held liable for incidental or consequential
loss, injury or damage, due directly or indirectly from use of the PolarPlay and Rebo Wooden Play Equipment.
Please note: Wood is a natural product and as such can become slippery in wet or icy conditions, care should be taken when using play equipment under these conditions and checks should be made before each use to make sure that the item is dry and suitable to be used. Children must be supervised by an adult at all times when using any play equipment. A 2M safety perimeter should be allowed around all outdoor play equipment
All Rebo Trampolines (including Above and Inground trampolines), come with a 12 months Limited Warranty, please see below for details of parts not covered by the warranty which extends to the original retail purchaser only, proof of purchase will be required to validate any claim.
Please Note: Part or model specifications are subject to change without notice. Products made by Rebo have a 1-year warranty on Metal components including springs and fixings, etc as well as a 1-year warranty on Jump mats, Enclosure nets and Plastic components. If you find that a part is missing or parts are broken when delivered please contact info@outdoortoys.com within 14 days with a list of the effected parts.
By purchasing and using your new Rebo Trampoline you agree to be bound by the terms of this Warranty as set out below.
What the Warranty covers:
- This Warranty only covers defects in materials or workmanship which result in the Rebo Trampoline malfunctioning. Creases to the foam protection on poles, where included, or scratches to the metal work after use are NOT A WARRANTY Issue there is no way to prevent these from happening and are classed as normal wear and tear.
- The Warranty is only valid if the Rebo Trampoline is used under normal conditions for its intended purposes by a person who is below the maximum weight as stated by the manufacturer and who properly fits the toy.
- The Warranty is only valid if the Rebo Trampoline is used by one person at a time and they are below the maximum user weight limit.
- The Warranty is also only valid if the assembly of the Rebo Trampoline was performed correctly, the Rebo Trampoline has not been modified in any way and has also been maintained correctly and any adjustments that are made are only done in accordance with those described in the owner’s manual provided with the Rebo Trampoline. PDF versions of manuals are available on request
- The Warranty is only valid in the country it was originally purchased
The Warranty does not cover and will be voided if:
- The Rebo Trampoline is used in a manner contrary to the instructions as stated in the Owner’s Manual included with the Rebo Trampoline.
- If the Rebo Trampoline is incorrectly assembled.
- If the Rebo Trampoline is used by more than one person at a time.
- If the maximum weight limit of the Rebo Trampoline as stated in the manual is exceeded.
- If the Rebo Trampoline is damaged due to incorrect use, misuse, accident or abuse.
- If the Rebo Trampoline is damaged due to alterations or modifications which have been made to the Rebo Trampoline.
- If the owner of the Rebo Trampoline has failed to perform regular, correct maintenance.
- If the Rebo Trampoline is rented or used for commercial purposes.
- The warranty does not cover normal wear and tear or any other causes not arising from defects in materials or workmanship.
- The warranty does not cover damage to the Rebo Trampoline or property caused by adverse weather.
Additional Information – Adverse Weather:
The Rebo Trampoline should be stored inside when not in use or during winter months to protect it from adverse weather conditions which could cause metal or plastic fatigue or in the case of the jump mat or enclose netting, them to rot. During high winds the Rebo Trampoline should be disassembled and stored to prevent damage, securing with anchors only is not advised in these circumstances as the trampoline anchoring systems is designed to only secure and prevent movement while the trampoline is in use not in the event of adverse weather, we do not take any responsibility for any damage caused when using a trampoline anchoring kit. Failure to store your Rebo Trampoline correctly during adverse weather conditions may invalidate the warranty.
Misuse, High Winds, Fire Damage, Extreme Weather, Natural Disasters are not covered by the warranty
The warranty on your Rebo Trampoline only covers defects in materials or workmanship which result in the Rebo Trampoline being damaged.
If your Rebo Trampoline were to catch fire, be blown over by high winds, damaged by hail/extreme weather or destroyed in a natural disaster it is not protected under the warranty. This would be a matter for your house insurance.
All Rebo Trampoline are tested to meet the safety standard EN-71: meaning they are suitable for Family Domestic use only. They are not designed or tested to be used in a commercial setting such as Campsite, School, Nursery, Beer garden, Playgroup etc. If the Rebo Trampoline is used in a commercial setting this will be classed as misuse and invalidate the warranty.
A 2M safety perimeter should be allowed around all outdoor play equipment
In order to rectify any Warranty issues, we will:
Replace parts covered by the Warranty as long as they are caused through manufacturing defect or fault of production which caused the product to malfunction.
In order to address Warranty issues, we will issue parts that you will be responsible for fitting even if you have purchased the installation service.
We do not issue refunds for products outside of the 14 days refund period.
Outdoortoys will not be held liable for incidental or consequential loss, injury or damage, due directly or indirectly from use of the Rebo Trampoline
Assembly warranty
Once your assembly is complete, you will be asked to approve the job before the installer leaves and to sign to say you are happy. Pictures are sent into us by our installers to ensure customer satisfaction. You have 48 hours to report any issues with the assembly itself after the installer leaves. If we find the job to be installed improperly, we will send the installer back out to correct the issue. After the 48-hour period expires, the warranty on the assembly expires and any replacement parts that may need to be fitted as part of a warranty claim will be sent and you will be responsible for fitting.